Return & Refund Policy

Return & Refund Policy

At KokoMo Markets, customer satisfaction is our priority. We strive to provide high-quality groceries, fresh produce, household essentials, imported foods, beverages, cosmetics, clothing, and everyday products. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights, eligibility, and the process for requesting a return or refund.

By placing an order through https://kokomomarkets.com/, you agree to this Return & Refund Policy.

1. Return Eligibility

You may request a return if:

  • The item was delivered damaged or defective.

  • You received the wrong product.

  • The item is incomplete or missing parts.

  • The item is unused, unopened, and in its original packaging (where applicable).

  • Your request is submitted within 30 days of the delivery date, unless otherwise stated.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For health, hygiene, and food safety reasons, the following items are generally not eligible for return, unless they arrive damaged, defective, or incorrect:

  • Fresh fruits and vegetables

  • Meat, seafood, and poultry

  • Dairy products

  • Frozen foods

  • Bakery items

  • Opened food products

  • Baby formula

  • Vitamins and dietary supplements

  • Personal care and hygiene products that have been opened

  • Cosmetics that have been opened or used

  • Gift cards

  • Clearance or final sale items

Where required by applicable law, your statutory rights remain unaffected.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery.

  • Include your order number.

  • Provide clear photos of the item and its packaging.

  • Keep the product until your request has been reviewed.

We will evaluate your claim and, where appropriate, offer a replacement, store credit, or refund.

4. How to Request a Return

To start a return:

  1. Contact our customer support team.

  2. Provide your order number and details about the issue.

  3. Attach photos if the item is damaged or incorrect.

  4. Wait for return authorization before sending any item back.

Unauthorized returns may not be accepted.

5. Return Shipping

If the return is due to:

  • Our error

  • A defective product

  • A damaged shipment

  • An incorrect item sent by us

We may cover the return shipping cost.

For other eligible returns, the customer may be responsible for return shipping unless otherwise required by law or stated during a promotion.

6. Inspection and Approval

After receiving your returned item, we will inspect it to verify that it meets the return requirements.

You will be notified of the outcome by email.

7. Refunds

Once your return is approved, refunds are generally processed to the original payment method within 5–10 business days.

Processing times may vary depending on your payment provider or financial institution.

Shipping charges and other service fees may not be refundable unless the return is due to our error or required by law.

8. Exchanges

Where inventory is available, we may offer an exchange for:

  • Damaged products

  • Defective products

  • Incorrect items

If an exchange is not possible, we may issue a refund or store credit, as appropriate.

9. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been prepared for shipment or dispatched, cancellation may no longer be possible. In such cases, you may need to follow the standard return process if eligible.

10. Missing Deliveries

If your order has not arrived within the estimated delivery timeframe:

  • Verify your shipping address.

  • Check any available tracking information.

  • Contact our customer support team for assistance.

We will investigate with the shipping carrier and work toward an appropriate resolution.

11. Promotional and Sale Items

Items purchased during promotional events or clearance sales may be subject to different return conditions.

Any special terms will be stated at the time of purchase.

12. Fraud Prevention

To protect our customers and business, KokoMo Markets reserves the right to refuse returns or refunds in cases involving suspected fraud, abuse of our return policy, or repeated excessive return activity, where permitted by applicable law.

13. Your Consumer Rights

Nothing in this Return & Refund Policy limits any rights you may have under applicable federal, state, or local consumer protection laws.

14. Contact Us

If you have any questions about returns or refunds, please contact us:

KokoMo Markets

Website: https://kokomomarkets.com/

Email: support@kokomomarkets.com

Customer Support: Available through our Contact Us page.